AZAD REFRIGERATION

Privacy Policy

Azad Refrigeration

Effective Date: September 14, 2026

At Azad Refrigeration, accessible from our home appliance service platforms and website, protecting the privacy and personal information of our customers in Maihar and surrounding regions is one of our main priorities. This Privacy Policy document outlines the types of information that is collected and recorded by Azad Refrigeration and how we use, protect, and handle it.

Information We Collect

We collect information directly from you when you request doorstep repair services, book a technician consultation, call us, or fill out a form on our website:

  • Contact Information: Full name, primary phone number (+91 8104747804), secondary contact number, and email address.

  • Service Location Details: Full street address, landmark, ward number 10, Rahim Chowk, Kila Road, Purani Basti, Maihar, Madhya Pradesh – 485771.

  • Appliance Details: Type of home appliance (Washing Machine, Refrigerator, AC, Microwave Oven, Dishwasher, Dryer), brand, model, issue description, and repair history.
  • Service Communication: Records of service requests, technician visitation notes, feedback, and customer support inquiries via phone or WhatsApp.
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How We Use Your Information

Purpose of Data Processing Description
Service Fulfillment To schedule, dispatch, and complete doorstep technician visits for appliance repair and maintenance in Maihar.
Customer Communication To send job updates, confirm booking times, provide price estimates, and follow up regarding completed repair jobs.
Warranty & Service History To maintain a history of repairs and parts replaced for tracking warranty claims on spare parts or labor.
Business Operations To generate invoices, process service payments, improve our service efficiency, and handle customer complaints.

Data Sharing and Disclosure

We respect your privacy. Azad Refrigeration does not sell, rent, or trade your personal information to third-party marketing companies. We only share your information under the following strict conditions:

  • Assigned Technicians: Contact details and service address are shared directly with our verified service technicians assigned to carry out repairs at your home.

  • Legal Compliance: We may disclose information if required by law, regulation, or government authority to comply with legal processes.

  • Business Protection: To enforce our service terms, protect the security of our services, and defend the rights and safety of our technicians and business.

Data Security & Storage

We implement appropriate technical and administrative security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Access to customer records is restricted solely to authorized personnel managing service scheduling and customer support.

 

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us directly:

  • Business Name: Azad Refrigeration & Home Appliance Care

  • Address: Ward Number 10, Rahim Chowk, Kila Road, Purani Basti, Maihar, Madhya Pradesh – 485771

  • Phone / WhatsApp: +91 8104747804

  • Services Covered: Washing Machine, Refrigerator, AC, Microwave Oven, Dishwasher & Dryer Repair